Return Policy

At SENMO TECHNOLOGY LIMITED, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. Please review our return and exchange guidelines below.

1. Return Window

Customers may request a return or exchange within 14 days of receiving the product.

2. Eligibility for Returns

To be eligible for a return, items must be:

Unused and in their original condition

In the original packaging with all tags and accessories included

Free from wear, damage, or odors

3. Non-Returnable Items

For hygiene and product integrity reasons, the following items cannot be returned or exchanged:

Clothing or apparel that has been worn, washed, or shows signs of use

Products with missing tags, damaged packaging, or removed hygiene liners

Personal-care items

Tools or electronics that show significant signs of use or damage

Note: Apparel can be tried on for sizing purposes, but must not show any wear, stains, odors, or damage.

4. Electronics, Tools & Home Goods

Electronics, tools, and home/kitchen items must be returned in like-new condition with all original components. Products showing heavy use, installation marks, or damage may be denied a refund.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.

6. Refunds

Once your return is received and inspected, your refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

7. Return Shipping

If the return is due to our error (wrong item, damaged item), we cover the return shipping.

For all other returns, customers are responsible for return shipping costs.

8. How to Request a Return

Please contact our customer support team with your order number and the reason for your return. We will provide detailed instructions and a return authorization if applicable. You can reach us at: [email protected]